While policyholders value digital convenience, the survey also identified several areas where insurers are falling short. Features such as 24/7 customer support and real-time claim status updates were ...

My reader needed help dealing with a scam that cost her $2,000 for vagus nerve stimulators, but legit VNS actually offers ...

A new survey has shed light on the varying quality of customer service experienced by individuals contacting call centres ...

Artificial intelligence agents that can carry out tasks like coding, customer service or scheduling with little human ...

This is the third consecutive year that The Breakers Palm Beach resort was included on the list compiled by Fortune and Great Place to Work.

Battery life, call reliability, and ease of use top user concerns as U.S. smartphone satisfaction dips to decade-low levels, ...

For the first time, certain fiber and non-fiber internet providers are tied in customer satisfaction. Here's what the latest ...

Accents play a powerful role in shaping perception, building trust and creating a sense of connection between customers and ...

The platform, which was built in-house, delivers $10 million in cost avoidance, with at least $35 million in potential ...

Among the survey findings about health care issues that worsened since Optum took over regional health providers: About 36% of Optum patients who responded reported serious customer service issues ...

America’s Best Customer Service 2025 highlights companies that ... including public data and a large-scale confidential online survey conducted among U.S. customers, according to the ranking's ...

The survey also found that the banking industry ... difficulties with transactions, unresponsive customer service, and challenges in replacing lost or stolen cards. Customers often expressed ...