Accents play a powerful role in shaping perception, building trust and creating a sense of connection between customers and ...

Poor customer service by some Barbadians is among the areas flagged by visitors in an exit survey, says chief executive ...

The maiden edition of the customer satisfaction and brand health survey report on the Banking sector by Strategic ...

For the first time, certain fiber and non-fiber internet providers are tied in customer satisfaction. Here's what the latest ...

Recognition highlights industry leaders and provides insight into the state of the semiconductor sector ...

As the recent Verizon Business survey shows, most decision-makers have positive goals – and technology will be key to ...

A survey of 19 airport hotel brands has revealed those at the top and bottom of the table when it comes to customer ...

"We set out to make reclaiming lost money as simple and secure as possible," said Ricky Maldonado, Co-Founder of GovRecover. "These survey results validate our approach and show that once people ...

Swedish fintech company replaced humans with AI in customer care and marketing jobs, claiming they did the job of 700 people.

MBT has brought out a vulnerable customer disclosure information service, giving brokers an up-to-date, searchable database.

First National Bank's dominance extends beyond loyalty, as it also leads the sector in brand equity with an impressive score of 84 per cent. This metric underscores the value customers place on the ...