What''s the new trend across the globe? It''s artificial intelligence. It has become the ultimate game-changer, affecting ...

Learn how to navigate customer service interactions with ease, using proven techniques that foster positive outcomes and build strong relationships.

A Sister Cities’ shared endeavor will see fruition May 7 with the successful scheduling of a jointly hired customer service workshop to be presented on both sides of the border on the same ...

Retail giant Amazon, online fast-fashion retailer Shein and confectionary brand Ghirardelli Chocolate are among the 600 companies recognized for offering the best customer service in America ...

From real-world insights during exclusive live presentations to the versatility of the crystal console, the mc²36 console, and HOME Apps, visitors will gain a comprehensive understanding of how Lawo’s ...

Amanda Smith is a freelance journalist and writer. She reports on culture, society, human interest and technology. Her stories hold a mirror to society, reflecting both its malaise and its beauty.

If you understand how the human brain decides what to pay attention to—and what to ignore—your public speaking and presentation skills will soar. I recently contacted John Medina, a cognitive ...

Customer service representatives work as a liaison between a company or organization and the people who use its products or services. They answer questions, address concerns and complaints ...