One of the Philippines' leading universal banks strengthens its digital-first strategy with a seamless and secure customer onboarding experience. The Philippines' digital banking market is poised for ...

Provide a detailed schedule for training, meetings, and key introductions. Create an onboarding checklist tailored to their position. Let them observe tasks before performing them independently.

Enhance human empathy. AI-powered tools allow more empathetic, human-centered customer interactions by handling administrative tasks and letting staff focus on real connections. Scale great CX.

There are different types of training programs, including onboarding processes, skill and development programs, diversity training, and so on. The best way to do a training program is by using a ...

The first part of your New Customer Welcome campaign should include an email that has a few goals. This email would go to new customers right after their first order. It’s different than the welcome ...

HR managers can help make this transition smoother by sticking to a flawless employee onboarding checklist. In this article, you’ll learn how to onboard new employees and come up with employee ...