Implementing Critical to Quality, or CTQ, is a surefire way to identify that you are meeting your customer’s needs. What ...

Organizations that treat data integration as a strategic business imperative, not just a technical challenge, will be the brands that win.

Key Points Kano Analysis is a way to keep track of customer needs as they evolve and change. ... The company must realize that customers’ expectations and/or needs vary over time. Needs change.

Firms need scalable, agile and inventive tools to take care of customer expectations. Here are some of the factors that are making modern contact centers up to the mark for evolving customer ...

This year, the Charlotte, North Carolina-based lender has added capabilities related to fraud claims and card arrivals, in ...

But customers’ changing expectations make it more complicated for customer support representatives to keep people satisfied and create a positive customer experience (CX).

Effective loyalty programs spur business performance. Successful retailers have a deeper emotional connection with customers, ...

It’s Sunday night, and it’s showtime at the Hunts Point Terminal Produce Market in the Bronx, NY. Wholesalers are gearing up ...

To help avoid customer disappointment, we’ve spoken with experts in color management to share their top four tips for managing color across print platforms while meeting customer expectations ...