AI transforms loyalty programs by predicting customer needs, automating engagement and delivering hyper-relevant offers.

Great customer experiences start with human connection, and technology should enhance, not replace these interactions.

With the current high cost of power consumption in Nigeria, SMEs suffer extra working expenses, either from generator usage or solar ...

It is the voice of the customer (VOC) that is the driving voice. Additionally, it is what should be important to the ...

James Roberts, head of insurance sales at Europcar, discusses the need for insurers to respond to customer expectations ...

As wholesalers, we are in a unique position to be able to say, “We feed people.” We have an incredible duty to our customers ...

Robinhood Markets' stock surge prompts reassessment ahead of Q4 earnings. Click here to find out why HOOD stock is a Strong ...

POET's strategic vision of becoming a global leader in chip-scale photonics solutions based on our unique POET Optical ...

Marriott International delivers Q4 earnings beat, boosted by strong demand, despite facing regional and cost-related challenges.

To guide your efforts, remember the single most important indicator of future business performance is a strong, customer-obsessed culture. Second, your entire organization needs to understand the ...

The meteoric rise of artificial intelligence (AI) has moved the technology from a futuristic concept to a critical business tool. However, many organizations face a fundamental challenge: while AI ...