With the wind blowing more and more in a direction chosen by the consumer, wouldn’t it be wise to listen to what they have to ...

Research from the Aberdeen Group found that VoC (voice of customer) strategies netted significant gains in revenue growth.

Rely on communication, trust, and community to build that relationship. Finding and nurturing customer loyalty is vital to long-term success and is top of mind for every business. But in an ...

This disconnect isn’t rare—it’s structural. We’ve built a customer service industry on the promise of care, while optimizing it for efficiency. Companies talk about being “customer ...

Here are 13 of the best quotes from Paul Gascoigne about his time at Rangers to celebrate the Ibrox icon’s 58th birthday.