The fintech firm adopted AI-powered surveys to better understand customer needs and address inefficiencies, which has led to ...

While surveys provide valuable insights, only a small percentage of customers typically participate, limiting the scope of ...

Got gripes about your commute? Your feedback could pay off–literally. The MTA officially launched its Spring 2025 Customers ...

We are thrilled that FormAssembly has been recognized by Info-Tech for the fifth straight year as a trusted leader in the online forms space,” said Tom Urie, President and Chief Operating Officer at ...

Global toy manufacturer Mattel has revealed details of how its technology tie-up with Google Cloud is allowing the firm to respond to customer feedback in real time and accelerate its product ...

Incorporating customer feedback into lead generation analytics is a potent way to refine your marketing strategies and target potential clients more effectively. Customer feedback provides ...

Throughout this period, the market is expected to register an astounding CAGR of 18.1%. Businesses have long since recognized the importance of customer feedback, but the paradigm has undergone ...

Generic responses can feel insincere. Use the customer’s name and reference specific points from their feedback. For example, “Thank you, Sarah, for your thoughts on our product’s durability!” ...

Our unified feedback engine pulled from seven data sources, including several manual forms from our teams. Every item categorized. We weighted feedback by customer segment, ARR, renewal upside, and ...