Organizations should view their payment practices as a core component of their customer relationship strategy.

Generative AI’s use for knowledge management is growing in customer experience programmes, suggesting a new vocation for KM.

As with all forms of AI and machine learning, agentic AI will require guardrails and human oversight to avoid harmful ...

What doing the dishes taught me about clear expectations and supportive feedback in delivering meaningful customer ...

As companies across various sectors embrace digital transformation, one challenge consistently emerges: finding the right balance between security and customer experience.A seamless, intuitive ...

Just 27% of B2B firms say they perform well on this continual-improvement process; nearly three-fourths of B2B companies therefore acknowledge their weakness in not addressing the customer experience ...

Customer expectations continue to evolve, and technology-based strategies must focus on their needs and preferences.

Good customer experience creates value for people. I think there are four key components to creating value: people, process, products, and technology. When you understand your customer’s needs ...

Your CU Boulder Customer Experience Certificate provides you the differentiating factor. It proves that you have completed all modules, as well as the cumulative Capstone Project. You'll walk away ...