Zomato has laid off 600 customer support associates while automating its customer service with AI platform 'Nugget'. The layoffs, affecting employees hired under the ZAAP program, were attributed ...

Shifting to more proactive service, the team now spends 14% of its time calling customers to build loyalty, according to CEO ...

Customer support has come a long way from being a transactional function to becoming a strategic pillar of business growth. In 2025, AI continues to be the driving force, enabling organizations to ...

But this week, Cursor went viral for all the wrong reasons: Its customer support AI went rogue, triggering a wave of cancellations and serving as a cautionary tale for other startups betting big ...

Welcome back to The Prompt, Buzzy AI coding tool Cursor's customer support bot replied to a programmer's query with a made up policy that doesn't exist. The snafu led to some users complaints.

If you have an RBL credit card and want to reach out to the bank’s customer service, the bank provides multiple means of credit card customer care services for queries and concerns to be ...

Expedia Customer Service is here 1-855-635-7012 to help with bookings, cancellations, refunds, and more. Whether you n ...

Food delivery platform, Zomato has laid off around 600 customer support executive employees who were hired under its Zomato Associate Accelerator Programme (ZAAP). Sources said that this has been ...

Dial 1-888-844-1781 to contact Expedia customer service quickly and efficiently. This comprehensive guide walks you ...

Sky, the owner of Sky News, has announced 2,000 jobs at its customer service centres are at risk. The company said its proposals, including the closure of three UK sites, would affect 7% of its ...

LeaMond said AARP is "deeply troubled" by what it called "a startling and sudden decline in customer service," citing a skyrocketing rate of "agent busy" messages. That metric tracks the ...

When the user contacted Cursor support, an agent named "Sam" told them ... For companies deploying these systems in customer-facing roles without human oversight, the consequences can be immediate ...