Techniques based on the extensive analysis of theories and research from social psychology, sociology, environmental and ...

As Han Butler, president and co-founder of ROI CX Solutions explains, AI can play an important role in call center operations ...

The parties standing in the federal election are, from left to right on the political spectrum: Linke (the Left), SPD (social ...

We live in a world where entire relationships unfold on a screen. With a few taps, we can confess feelings, argue, make up, ...

Workers spend almost four hours per day on average communicating through ... or phone calls, according to a 2023 survey from Zoom. Alison Wood Brooks, author of Talk: The Science of Conversation ...

We put our favorite earbuds to the test to find the best options for calls, evaluating background noise reduction, ANC, and ...

It’s great to have a full record of what was said in meetings and conversations. But there may be a hidden cost.

Miri Ian Gossing and Lina Sieckmann’s feature debut 'Siren's Call' walks a fine line between fiction and reality.

As we all live more of our lives online, it’s important to understand who might have access to our conversations and internet searches – and to understand how to maintain privacy in an increasingly ...

As we all live more of our lives online, it’s important to understand who might have access to our conversations and ... Efficiency associates have blazed through various government agencies ...

Billie Eilish and Ariana Grande gush over 'Wicked' and Grande shares her horror that 'Popular' almost featured trap drums in the movie version ...