WhatsApp, which is owned by Meta, is apparently developing a new feature that will offer AI-generated conversation starters with Meta AI ... To further extend the service, the instant messaging ...

The Celtics are in the midst of another impressive season as they look to repeat as NBA champions. But once the season ends, they’ll have to make a tough decision to either keep their core ...

Sky has announced plans to axe 2,000 jobs at its customer service centres and close three of its ten contact centres. The contact centres that will close are Stockport, Sheffield and Leeds Central.

AI is the next big thing in customer service. At least, that’s what everyone says. And they’re not wrong. Businesses are ditching clunky old chatbots in favor of smarter AI agents, promising ...

President Donald Trump’s nominee to lead the troubled Social Security Administration told senators Tuesday that he would swiftly improve the agency’s customer service and slash its payment ...

Organizations worldwide are leveraging these solutions to analyze customer interactions, enhance sales performance, and optimize service delivery. The conversation intelligence software market is ...