The winners of the Roy Morgan Annual Customer Satisfaction Awards have been revealed across several categories. Commonwealth Bank took home the award for Major bank of the year. P&N banking ...

Xie, Y. (2025) An Analysis of Consumer Reviews on Douyin Mall from the Perspective of Appraisal Theory. Open Access Library Journal, 12, 1-13. doi: 10.4236/oalib.1113209 .

By leveraging the new Large Language Model (LLM) technology, this initiative enhances support efficiency, productivity, response time, and customer satisfaction to the highest extent. With the ...

Banking customer satisfaction is on the rise across the U.S. in an unexpected trend, given current economic challenges. We are in an uncertain economic environment and many U.S. consumers report ...

Mustafa Suleyman, chief executive of Microsoft AI, said his consumer and research division is tracking the usual measures of adoption for the company's AI assistant called Copilot. These include ...

State-owned telecom company BSNL is on the path of profitability and customer satisfaction as it has for the first time after 18 years recorded a net profit of Rs 262 crore in the October-December ...

Dublin Airport has flipped its negative rating for customer satisfaction in its terminals to secure a €700,000 bonus from the Irish Aviation Authority. The airport received a quality-of-service ...

TORONTO: 3 April 2025 — Contrary to predictions that fintech innovations like robo advisors and artificial intelligence (AI) would diminish the role of human financial advisors, data indicates ...

Wizz Air, EMEA’s most environmentally sustainable airline*, today launches its Customer First transformation plan by rolling out its Customer First Compass – a framework that places customers at the ...

PITTSBURGH — Can’t get no satisfaction? A new study says that the tide is turning as retail banks step up efforts to better serve customers. JPMorgan Chase & Co. (NYSE:JPM) gets the top ...

Tysons, Virginia-based Capital One Financial tops J.D. Power’s annual list of top banks in the Mid-Atlantic for customer satisfaction for the second year in a row. Capital One is the largest ...