Other travel segments also saw a decline in customer satisfaction in the study, including hotels, car rentals, rideshare and ...

The study finds that customer satisfaction with the service of electrified vehicles—both battery-electric (BEV) and plug-in hybrid (PHEV) vehicles—continues to trail satisfaction among owners ...

Utility is the total satisfaction or benefit derived from consuming a good or service. Economic theories based on rational ... estimate utility to determine consumer decision-making.

Although consumers increasingly rely on websites and mobile apps to communicate with their health plans, they often are disappointed with the experience, especially when compared with what they ...