Close the loop with care. Deborah Bearden trains associates to respond meaningfully to customer feedback—no generic templates ...

The North Carolina State Highway Patrol maintains national law enforcement accreditation through the Commission on Law ...

Digital payments platform Stripe invites customers to join its management team meetings on a bi-weekly basis so it can get ...

The Department for Work and Pensions (DWP) has announced that the Attendance Allowance is currently being modernised through ...

Premium housebuilder Redrow has once again earned the top five-star rating by The Home Builders Federation (HBF). Redrow is ...

Nearly 1.7 million State Pensioners will receive either £73.90 or £110.40 each week through Attendance Allowance.

L&OD will offer a “Feedback Fundamentals” course on April 3 to help recognize the barriers to giving and receiving effective feedback, among other principles. Send story ideas, shout-outs and ...

Active listening is crucial when receiving feedback that challenges your vision. You should aim to understand not just the words of the client but the intentions and concerns behind them.

This was a low point in what has lately come to feel like an explosion of demands for customer feedback. “How did we do?” asks Royal Mail each time it delivers a package. I have new respect ...

We aim to be responsive to our client’s priorities, preferences, and feedback and to safeguard them against all forms of exploitation and abuse, whether by our staff or partners. With this in mind, ...