DMR News (English) on MSN19h
Sanas Uses AI to Modify Call Center Workers’ Accents in Real-Time
Sanas, an innovative company specializing in AI-driven accent modification, has successfully completed a $65 million funding ...
Talkdesk Suit Over Recorded Help Calls Lacks Standing to Proceed
Talkdesk Inc. defeated a proposed class action after a federal judge said the consumers lacked standing to proceed with a suit that said talks with customer service centers were secretly recorded.
Sanas taps AI to change call center workers’ accents in real time
The demand for voice and speech recognition technologies is massive — and growing. An analysis by market research firm ...
freightwaves.com3d
AI virtual agents making the call
David of CloneOps discusses the advantages of using the new CloneOps AI voice agent, developed using years of industry ...
JPMorgan to create 40 jobs at Maryland-area Virtual Call Center
Chase welcomes to its Maryland-area Virtual Call Center a new cohort of employees who are military spouses residing within a ...
CMS Wire3d
Customer Service Crisis Management: Navigating Hurricanes, High Call Volumes
Managing crisis with technology. Amy Sessions shares how Clearwater’s utility customer service team leverages new tech to ...