The demand for voice and speech recognition technologies is massive — and growing. An analysis by market research firm ...

As Han Butler, president and co-founder of ROI CX Solutions explains, AI can play an important role in call center operations ...

A call center is a specialized facility that is used by organizations to handle customer interactions. All incoming and outgoing calls to customer support, telemarketing, and sales services are ...

Chase welcomes to its Maryland-area Virtual Call Center a new cohort of employees who are military spouses residing within a ...

Commissions do not affect our editors' opinions or evaluations. Call center software enables better customer support by phone and other communication channels. This cloud-based technology is easy ...

Call centers in government agencies have significant challenges, from high-volume demands to staffing shortage. CivicReach.ai is on a mission to better connect governments and the people they serve.

We list the best call center software, to make it simple and easy to setup and use a single software platform to manage all incoming calls. Call centers used to something only enterprise companies ...

Transform your business with RingCentral's AI Receptionist: 24/7 call handling, intelligent routing, and natural ...

David of CloneOps discusses the advantages of using the new CloneOps AI voice agent, developed using years of industry ...

Sanas, an innovative company specializing in AI-driven accent modification, has successfully completed a $65 million funding ...

Amazon, Google, Meta, Microsoft and other big, well-known technology companies are buying up dozens of acres of land in Ohio and announcing plans to build vast data centers. It's a trend that is ...

The announced departure of Deborah F. Rutter, the center’s president since 2014, comes as the center continues to search for a new board chair while navigating a second Trump term. By Javier C.