The Ohio Department of Administrative Services says the Next Gen. 911 technology also has text messaging available. The new ...

In a new report from Bloomberg, Teleperformance shared that it invested $13 million in Sanas, an AI startup. Sanas has ...

Almost a year ago, Swedish fintech company Klarna unleashed havoc in the call center industry with a shock announcement: Its ...

This season the team has a new way to help fans and those providing that service say it’s a game changer."Being able to do something that even somebody who is sighted can is kind ...

Georgian authorities have frozen the assets of key figures involved in a massive call center fraud, including real estate and ...

FAYETTEVILLE, N.C. (WNCN) — The City of Fayetteville postponed a special called meeting set for Thursday afternoon regarding ...

Artificial intelligence is being incorporated across a large number of industries in the world, and will now even be used in call centers. The world’s biggest call […] ...