softer skills, such as resolution management. The latter has become increasingly important for both brands and agents, Leimbach said. "The call center model of old was simply to give the agent a ...

According to Dr. Jane Lockwood, FuturePerfect director for education, its program will help reassure call center clients that their English language and communi-cations skills are good enough to ...

AI products with lifelike voices schedule or cancel appointments, refill prescriptions and help triage patients. Soon, many ...

With the best call center training software, agents can quickly develop critical skills so they can confidently deliver exceptional customer experiences. There are dozens of options on the market ...

Using research and writing skills from her academic background ... Commissions do not affect our editors' opinions or evaluations. Call center software enables better customer support by phone ...

by Alex "Sandy" Pentland If you were looking for teams to rig for success, a call center would be a good place to start. The skills required for call center work are easy to identify and hire for.

An inbound call center for drug rehabilitation patients, for example, requires a much different set of skills than an outbound call center selling newspaper subscriptions or an inbound call center ...