This call center employee is good at getting customers to calm down so he can solve their problems, but in today’s story, he ...

Arts and more: workshops, classes and learning opportunities. Family classes and programs for June – tutoring, arts, beat the ...

Most school-aged children are counting down the days to summer vacation, but this time of year can be very overwhelming to a ...

On Thursday, the Raphael O. Wheatley Skill Center held its annual commencement ceremony for students who have received ...

AI products with lifelike voices schedule or cancel appointments, refill prescriptions and help triage patients. Soon, many ...

The call described below solicits concrete ... How does this project reflect your work, skill, and interests? How would you apply these to the initiatives at the Berkman Klein Center? A proposal for a ...

Will AI make call center jobs obsolete ... This shift redefines customer service roles, emphasizing advanced skills such as problem-solving, relationship-building and proactive customer engagement.

PHOENIX — Arizonans with customer service skills have a new job opportunity at their fingertips since the AT&T call center in Mesa is bringing hundreds of new positions to the Valley.

5. Skill-based routing Skill-based routing is one of several important call center software features. It’s all about connecting your callers with the most qualified agent possible. This is ...

As agents refine their skills through feedback, their efficiency improves. This reduces errors, shortens call handle times, and increases the overall productivity of the call center. Effective ...

Upgrading to modern call center software equipped with skills-based routing, real-time customer data access, and seamless integration with other business tools can transform agent productivity ...

According to research, improving customer experience has increased sales revenues by 2 to 7%, demonstrating how crucial it is to hire people with the right call center skills. But what are these ...