Understaffed 911 call centers across the country field non-emergency ... or in one particular case, a 911 operator at his office was still on the line with a woman as a man shot and killed her.

Teleperformance, the world’s largest call center operator, is relying on artificial intelligence technology to “neutralize” the accents of English-speaking Indian customer service agents in ...

The world's largest call center operator is utilizing "accent translation" technology developed by Palo Alto-based startup Sanas, according to Bloomberg. Teleperformance invested $13 million in ...

Teleperformance SE, the largest call center operator on the planet, has come up with a way to mask the fact it operates in India for customers calling for support with their latest iPhone or ...

Teleperformance SE, the world's largest call center operator, is implementing an artificial intelligence system designed to soften the accents of English-speaking Indian workers in real-time.

Teleperformance, the largest call-center operator in the world, is rolling out an artificial intelligence system that softens English-speaking Indian workers’ accents in real time in a move the ...