Understaffed 911 call centers across the country field non-emergency ... or in one particular case, a 911 operator at his office was still on the line with a woman as a man shot and killed her.

Teleperformance, the world’s largest call center operator, is relying on artificial intelligence technology to “neutralize” the accents of English-speaking Indian customer service agents in ...

Ex-NYPD officer and call center owner plead guilty to a bribery scheme involving traffic accident victims' data.

As a short-term solution to ongoing staff shortages at the APD 911 call center, the department is allowing sworn employees to work overtime to answer calls. The operator we spoke to said it has ...

The world's largest call center operator is utilizing "accent translation" technology developed by Palo Alto-based startup Sanas, according to Bloomberg. Teleperformance invested $13 million in ...

Teleperformance SE, the world's largest call center operator, is implementing an artificial intelligence system designed to soften the accents of English-speaking Indian workers in real-time.