A study carried out by researchers from several Chinese universities and a Chinese power company looked at what impact AI ...

From staffing to CRM integration, here’s how to run a high-performing call center that drives real business outcomes.

Discover how AI-driven speech analytics is revolutionizing call centers by enhancing customer experience, improving agent ...

Understand best practices for onboarding new call center agents as part of a broader CX management plan, with a focus on ...

CoreWeave's AI cloud growth, Nvidia partnership, and undervaluation make it a compelling buy despite risks. Click here to ...

In real time, the AI smooths out Kumar’s accent — and those of at least 42,000 other Indian call center agents — making their speech more understandable to American clients on the other end of the ...

By David Slone Times-Union WARSAW — The Language Matters Language Call Center has been so successful in the city of Warsaw that it’s looking to expand out into the county and into other towns. At ...

After a feared hyperscaler pullback, AWS, Google, and CoreWeave make big data center investments, and back up the earnings ...

Download this Call Center Customer Relationship Manager Vector Icon vector illustration now. And search more of iStock's library of royalty-free vector art that features Call Center graphics available ...

Submitted by the Orcas Center.Submitted by the Orcas Center. The Visual Arts Committee of Orcas Center is excited to announce the next community art show: “Botanicals and Blooms” with featured artist ...

The latest Call Center Protection Act has state Rep. Matthew Kishman, R-Minerva, as the other main sponsor. The bill is awaiting a committee assignment.

‘Disconnected’ details how call center employees fought for unionized jobs Customer service representatives have been impacted by rising digital technology over the years. This has put call center ...