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A study carried out by researchers from several Chinese universities and a Chinese power company looked at what impact AI ...
From staffing to CRM integration, here’s how to run a high-performing call center that drives real business outcomes.
Discover how AI-driven speech analytics is revolutionizing call centers by enhancing customer experience, improving agent ...
Understand best practices for onboarding new call center agents as part of a broader CX management plan, with a focus on ...
CoreWeave's AI cloud growth, Nvidia partnership, and undervaluation make it a compelling buy despite risks. Click here to ...
In real time, the AI smooths out Kumar’s accent — and those of at least 42,000 other Indian call center agents — making their speech more understandable to American clients on the other end of the ...
After a feared hyperscaler pullback, AWS, Google, and CoreWeave make big data center investments, and back up the earnings ...
They’ve been in training since December. WATCH: Catoosa opens 911 call center to improve response times Laine Cole is one of them. “It feels nice to help people,” she said.
In a different call center, Kevin Asuncion transcribed medical visits from half a world away, in the United States. You can get used to the hours, he said in an interview last year: 8 p.m. to 5 a.m.
In a different call center, Kevin Asuncion transcribed medical visits from half a world away, in the United States. You can get used to the hours, he said in an interview last year: 8 p.m. to 5 a.m.