Problems identified in the October 2021 report include repeated mistakes like the police being sent to the wrong addresses, a lack of supervision on the call center floor, a culture of bullying at ...

In addition, the HS-1500BT allows coaches the freedom to move about the call center floor while maintaining a simultaneous secure wireless connection to their computer or tablet. The combination ...

The call center usually resembles a factory floor, with row after row of reps, headsets on, sticking to the script and rushing from call to call as they try to minimize “handle time.” ...