Sort toward coaching. Work to hear feedback as well-meant advice, not as an indictment. Unpack the feedback. Resist snap judgments; explore where suggestions are coming from and where they’re going.

From staffing to CRM integration, here’s how to run a high-performing call center that drives real business outcomes.

The global call center industry was valued at approximately $350 billion in 2024. Projections suggest that the impact of AI ...

Call center automation uses AI to streamline customer service. Discover how it works, explore tools, and gain expert tips to enhance customer experience.

Their audience becomes your audience, and your coaching gets instant credibility by association. It’s a powerful way to build trust, offer value and generate high-quality leads without a hard sell.