Anyone who has ever been a manager has, or will, deal with such an individual. Whether it’s your first rodeo or your 100th, the circumstances of a clash with a subordinate and the severity of the ...

With technology evolving at lightspeed, what will call centers of the future look like? And will we soon be talking to AI ...

Company leaders' concerns about ROI or long-term impact and a lack of understanding of what coaching actually entails can all ...

AI as a sanity-checking ally. AI is being used to monitor agent stress, cognitive load, and burnout risk—acting as a real-time support system, not just a compliance watchdog. Reducing burnout, ...