The global call center industry was valued at approximately $350 billion in 2024. Projections suggest that the impact of AI ...

The Kristi Noem-run Department of Homeland Security ignited backlash over the weekend after sharing on social media an ...

With my understanding of how people process images and notice -− or don't notice -− detail, it's not surprising to me that people aren't tuning in to the fact that many images are AI-generated.

5 technologies enabled by call center AI today. I’ve compiled the most helpful AI call center capabilities available on the market right now, plus three exciting advancements you’ll see in the ...

Spotting errors in AI images requires noticing small details, but the human visual system isn’t wired for that when you’re ...

RingCX, developed by RingCentral, is cloud-native AI call center software with built-in workforce engagement, omnichannel reporting and analytics, and AI-generated summaries and transcripts.

The release of OpenAI’s 4o image generation model in ChatGPT on March 25 unleashed a viral storm of AI-generated images in the style of Studio Ghibli animation as users uploaded and asked the ...

The best AI image generators. From free to paid and simple to complex, you’ll quickly learn no two AI image generators work the same. In fact, almost all of them differ in terms of their ...

Nexcess.net said it excluded images of humans and found that about 55% of the time respondents could identify the AI-generated image-text sets for a call-to-action, email copy, make-up bag, and a ...

Generative AI is changing the game, whether artists and organizations are ready or not. But when used fairly and ethically, it can take creative processes to a new level.

In real time, the AI smooths out Kumar’s accent — and those of at least 42,000 other Indian call center agents — making their speech more understandable to American clients on the other end of the ...

Teleperformance, the world’s largest call center operator, is relying on AI to modify accents of English-speaking Indian customer service agents.