If you are a Barclays customer and your normal banking activities were disrupted during the January/February IT outage, such as it meant you couldn’t pay a bill and were hit with late payments ...

when given the choice many consumers prefer human-centric communication like email or phone. Generational and income-based divides in customer service preferences Preferred channels vary considerably ...

to deepen the platform’s commitment to transforming African businesses through customer-centric innovation. This move marks a strategic homecoming for Claire, who previously served Ajua in senior ...

And all of this across varied regional demographics. For a successful customer-centric marketing approach, hyper-personalisation is the key. AI-driven strategies with their rich customer insights ...

You can also write to Barclays by sending a letter to: Freepost Barclays Customer Relations. Barclays says it aims to respond to complaints within three days, but says this can take longer in ...

While largely focused on the technical side of the Google Cloud offering, several developments speak to how brands and agencies can use AI to power marketing and customer experience applications.

Investopedia / Crea Taylor A customer is an entity that buys goods ... their customers' profiles and behaviors to finetune their marketing approaches and tailor their inventory to attract more ...

By eliminating inefficiencies, optimizing processes and leveraging AI-driven insights, banks can future-proof their operations and build a more resilient, customer-centric model. The shift to ...

Despite dealing with economic uncertainty, these early-stage businesses are not just surviving, they’re setting themselves up for success by embracing technology, refining marketing strategies ... and ...

It’s a proactive and customer-centric approach that’s played a key part in boosting overall customer satisfaction. Efficient Problem Resolution A small percentage of customers are going to experience ...

Dubai, UAE, 07 April 2025: In a strategic move to strengthen its customer-first approach, Al-Futtaim Automotive has appointed Jean-Pascal Bourdier as Managing Director of Global Aftersales.

A Barclays customer was frustrated to be told they would have to wait seven working days to view their account information. The bemused person contacted the bank over social media to share their ...