Consumers who call the customer service department of your call center are typically individuals who have a problem, concern or complaint and are looking for assistance. Handling these people in ...

In an era dominated by chatbots, automated sequences and AI-generated copy, an unlikely contender is reclaiming its throne in ...

Artificial intelligence agents trained to speak in English, local mother tongue languages, and even Singlish, may soon be ...

Mayor Benjamin Magalong is eyeing the repair and rehabilitation of the Maharlika Livelihood Complex (MLC), which is adjacent ...

Zocdoc, the appointment-booking company, has introduced an automated assistant it says can schedule visits without human ...

A male individual sustained multiple stab wounds after allegedly being attacked by three colleagues in a parking lot in Barangay Singcang Airport in Bacolod City ...

Wells Fargo will layoff 221 employees in Salem and close its call center on Hawthorne Avenue SE, the company announced. In a letter to city and state officials, Wells Fargo leadership said it ...

At one call center in the Philippines, workers help Americans with diabetes or neurological conditions troubleshoot devices that monitor their health. Sometimes they get pressing calls ...

He joined The Verge in 2019 after nearly two years at Techmeme. Activision is starting to wind down Call of Duty: Warzone Mobile just over a year after its global launch. The game “has not met ...

Two Republican lawmakers in the US House of Representatives are asking Duke University to terminate its joint campus with Wuhan University in China over concerns about technology transfers and ...

That’s because the cost of the power plants, transmission lines and other equipment that utilities need to serve data centers, factories and other large users of electricity is likely to be ...

The resulting manufacturing exodus to China and elsewhere hollowed out Detroit and other northern manufacturing centers. When he was growing up, Burnstein said, Detroit was the fifth largest U.S ...