Startups are marketing AI products with lifelike voices to schedule or cancel medical visits and refill prescriptions.

Zocdoc, the appointment-booking company, has introduced an automated assistant it says can schedule visits without human ...

At one call center in the Philippines, workers help Americans with diabetes or neurological conditions troubleshoot devices that monitor their health. Sometimes they get pressing calls ...

A call center is a division of a business, or a third-party firm representing a business, that conducts inbound and outbound communication with prospects and customers. Small business owners often ...

At one call center in the Philippines, workers help Americans with diabetes or neurological conditions troubleshoot devices that monitor their health. Sometimes they get pressing calls: elderly ...

Pitch Perfect Solutions is about to hire its 1,000th employee. What makes this milestone interesting is how the company reached it without having an office. Boris Shvarts founded Pitch Perfect ...

MUMBAI, (IANS) – The streaming documentary ‘Bogus Phone Operators’ unravels one of the biggest call center scams in India. The documentary exposes the ‘Thane Call Center Scam’ and goes ...

TOPEKA, Kan. (WIBW) - Blue Cross and Blue Shield of Kansas (BCBSKS) has been recognized as a national leader in customer service, earning the prestigious Call Center of the Year award from SQM ...

Wells Fargo will layoff 221 employees in Salem and close its call center on Hawthorne Avenue SE, the company announced. In a letter to city and state officials, Wells Fargo leadership said it ...

Engage AI Complete is a new premium tier of its Engage AI software for call centers – uniquely analyzing not only what is said, but also how it is said, in real time, while also removing ...

LOWELL, Mass., May 22, 2025 (GLOBE NEWSWIRE) -- Jabra, the world’s leading professional audio brand, today announced Jabra Engage AI Complete – a new premium tier of its call center software ...