Airbnb started rolling out an AI-powered customer service bot in the U.S. last month, CEO Brian Chesky said during the firm's ...

The home-sharing giant says its new AI assistant has cut live support requests by 15%, with more personalization and features ...

The AI model made the policy up, sparking a wave of complaints and cancellation threats documented on Hacker News and Reddit.

Pricing in the world of software is undergoing a sea change. More companies are adopting usage-based pricing (UBP), which ...

Companies of all sizes can leverage AI tools to automate tasks, streamline operations, improve customer service, and stay ...

The customer is king – a much quoted business mantra coined by Harry Gordon Selfridge a century ago -- is more of a hollow ...

In this modern era, the integration of Generative Artificial Intelligence (GenAI) is redefining customer service, ...

Introduction With the pace of rapid digital change, generative AI services are transforming how companies operate, innovate, ...

AI offers new ways to streamline risk assessment, detect fraud, improve customer service and boost operational efficiency.

The government and private companies are rushing to add more technology and AI to customer service, but it’s not for everyone ...

At the recent Zendesk Relate 2025 conference, I spent some time with the company’s EMEA CTO, Matthias Goehler, to better ...