THE ARTICLES ON THESE PAGES ARE PRODUCED BY BUSINESS REPORTER, WHICH TAKES SOLE RESPONSIBILITY FOR THE CONTENTS ...

AI is helping to supercharge the connection between businesses and customers, but certain steps are necessary to optimize CSM solutions.

It’s long been known that excellent customer service is critical for companies’ bottom lines, and the numbers continue to support that. Research from The Harvard Business Review found that customers ...

However, as AI gains autonomy, it also introduces new challenges, particularly around accuracy and reliability. Issues like ...

In an age of technology that dazzles with complexity and innovation, the concept of 'boring' artificial intelligence (AI) emerges as a critical factor for enhancing customer service. This article ...

Generative AI represents the next paradigm shift—a fundamental transformation in how software companies approach growth.

Product managers play a crucial role in setting up "feedback loops" that make AI agents better at their tasks, said Microsoft ...

Atento Luxco 1 ("Atento" or the "Company"), one of the largest global providers of customer relationship management and ...

The impacts of AI are already being felt on the Indian job market. Zomato has laid off over 500 customer service executives, ...