Silverback AI Chatbot has formally announced the launch of its AI Automation feature, marking a significant development in ...

Generative AI is redefining what’s possible in customer service. Offering more than incremental improvements, it unlocks a ...

Marc Benioff says Salesforce AI handles customer conversations with 93% accuracy, even with big companies like Disney.

Alex MacPherson, senior director, sales, solutions and account management at Manhattan Associates, discusses how AI will ...

When planning to implement AI in self-service channels, banks should approach it as an evolution of their current digital ...

With Cloud AI Studio, Genesys is betting that no-code, emotionally intelligent AI agents can finally fix the broken customer ...

AI agents are rewriting the future of customer experience. Here's what developers and tech leaders need to know now.

Discover how AI-driven speech analytics is revolutionizing call centers by enhancing customer experience, improving agent ...

Decagon, a startup providing customer service solutions powered by artificial intelligence, said on Monday it had raised $131 million in a funding round that valued it at $1.5 billion.

Why AI isn’t ready to lead customer service – yet Companies are embracing AI for its speed and efficiency, but a growing number are learning that replacing the human touch too quickly can come ...

Discover how AI is enhancing banking efficiency and user experience, making processes smoother for customers in the financial ...

A report by Policybazaar explained that claims are the most important part of any insurance policy, and AI is now playing a ...