Silverback AI Chatbot has formally announced the launch of its AI Automation feature, marking a significant development in ...

Generative AI is redefining what’s possible in customer service. Offering more than incremental improvements, it unlocks a ...

Marc Benioff says Salesforce AI handles customer conversations with 93% accuracy, even with big companies like Disney.

Here are three critical capabilities that any AI customer service agent needs to start realizing their full potential.

Alex MacPherson, senior director, sales, solutions and account management at Manhattan Associates, discusses how AI will ...

We spoke to Verizon's consumer group CEO about how he sees Google Gemini revolutionizing customer service quality.

Discover how AI-driven speech analytics is revolutionizing call centers by enhancing customer experience, improving agent ...

These bugs in customer service bots risk driving consumers away. A survey from customer service firm Acquire Intelligence ...

Discover how AI is enhancing banking efficiency and user experience, making processes smoother for customers in the financial ...

We speak to Tom Eggemeier, CEO of Zendesk, about how AI will change the work that CX teams do, its recent foray into the ...

Moe Abdula, vice-president of customer engineering at Google Cloud, discusses the shift from AI experimentation to production ...

The Artificial Intelligence (AI) industry continues to thrive, with technology companies investing massively in AI ...