A pioneering study by Anirudh Sharma Peri, a technology researcher and customer service specialist in the United States, ...

AI agents are being trained to detect and respond to human emotions using natural language processing (NLP), voice analysis ...

From automating manual tasks to providing real-time insights, here’s how AI agents are transforming the sales landscape.

NPS alone no longer cuts it. Evolving customer experience metrics like CES and XQI are helping brands stay ahead in 2025 and ...

In this blog, we will be looking at the power of AI in contact centers. As businesses continue to look for ways to make their ...

As Han Butler, president and co-founder of ROI CX Solutions explains, AI can play an important role in call center operations ...

The integration of AI and blockchain is creating a groundbreaking new category of technology: AI agents. They’re autonomous, digital entities ...

Organizational leaders in every industry around the world are evaluating ways AI can unlock opportunities, drive pragmatic ...

NatWest Bank's digital chief explains how the finance giant innovates while keeping its clients safe - and how other business leaders can benefit.

Technology is at the heart of our accelerating evolution, and we are all now beginning to recognize that AI is the next generation of advancement.

The rise of agentic AI means big changes for marketing. Explore how personal AI agents might make traditional funnels ...

Imagine a world where every time you speak on the phone, an AI-powered machine is on the other end. That reality isn't far ...