Silverback AI Chatbot has formally announced the launch of its AI Automation feature, marking a significant development in ...

Discover how AI-driven speech analytics is revolutionizing call centers by enhancing customer experience, improving agent ...

Discover how AI is enhancing banking efficiency and user experience, making processes smoother for customers in the financial ...

In this next era of business, the people who thrive won’t be the ones who compete against AI but the ones who know how to ...

The Artificial Intelligence (AI) industry continues to thrive, with technology companies investing massively in AI ...

At its global Conversations 2025 event in Miami, Meta announced a series of new features that could significantly change how ...

Spanish fashion retailer Mango has launched an artificial intelligence-powered virtual fashion assistant known as Mango ...

AI is changing the rules of customer engagement-see how in IDC's latest spotlight reportCustomer service is shifting from managing interactions to resolving outcomes-proactively, intelligently, and at ...

On a recent podcast, Ganesh Jayaram discussed the carrier’s revamped app and self-service capabilities as it turns to AI to ...

Denodo, the data management leader, is the only vendor to receive the distinction five years in a row ...

ITSM can only continue to adapt to technological advances by having people at its center—whether in technology or ...

Co., Ltd., a global leader in electronic design and manufacturing services, announced the successful delivery of a Level 10 ...