In today's fast-paced digital landscape, businesses are constantly seeking innovative ways to enhance customer interactions ...

In their climb toward AI-driven innovation, too many companies are unknowingly approaching a dangerous drop-off: the customer ...

The role of agentic AI has grown rapidly over the past several months as organizational leaders seek ways to accelerate AI ...

Experts debate whether AI will drive true stack convergence and spur big-time acquisitions — or just deepen vendor silos.

A New Era of AI-Powered Customer Intelligence, Activation, and Revenue Optimization BOSTON, April 28, 2025 /PRNewswire-PRWeb/ -- BlueConic, the leader in customer data and intelligence solutions, ...

We’ve finally reached a point in the AI hype cycle where initially inflated expectations are becoming a reality, and if ...

As companies increasingly automate work processes using agents, traditional functions such as finance, marketing, and ...

Communication is a lifeline in moments of crisis. Natural disasters, weather events, and infrastructure failures often cause ...

Embracing these technologies and rethinking traditional approaches, banks can not only navigate the challenges of today but ...

There are promising signs that artificial intelligence might soon be able to help feed the world more efficiently.

Accelerate AI with cloud service provider partnerships for continuous modernization. Transform your business with innovation ...

Tom Eggemeier, CEO of customer service platform Zendesk, sees 80% of interactions between customers and companies likely ...