Airbnb started rolling out an AI-powered customer service bot in the U.S. last month, CEO Brian Chesky said during the firm's ...

The home-sharing giant says its new AI assistant has cut live support requests by 15%, with more personalization and features ...

The AI model made the policy up, sparking a wave of complaints and cancellation threats documented on Hacker News and Reddit.

Pricing in the world of software is undergoing a sea change. More companies are adopting usage-based pricing (UBP), which ...

In this modern era, the integration of Generative Artificial Intelligence (GenAI) is redefining customer service, ...

Companies of all sizes can leverage AI tools to automate tasks, streamline operations, improve customer service, and stay ...

The customer is king – a much quoted business mantra coined by Harry Gordon Selfridge a century ago -- is more of a hollow ...

Introduction With the pace of rapid digital change, generative AI services are transforming how companies operate, innovate, ...

AI offers new ways to streamline risk assessment, detect fraud, improve customer service and boost operational efficiency.

It’s not surprising 2025 has already seen the launch of several high profile AI agents, including Manus AI, Oracle AI Agent ...

The government and private companies are rushing to add more technology and AI to customer service, but it’s not for everyone ...