No matter how duplicate records end up in a database, it “results in an inaccurate view of the customer” because there will be multiple representations of a single contact, explained Sidor.

In fact, only 31% of businesses have fully implemented omnichannel contact centers that unify customer interactions across ...

Customer 360 connects fragmented customer data for real-time insights, hyper-personalization, and predictive intelligence. It delivers an AI-driven 360-degree view of the customer, connecting first- ...

Tredence, a leading data science and AI solutions provider, today announced the launch of Tredence Customer 360, a ...

This unified approach offers agents a 360-degree customer view, with real-time access to customer history and context. The result? Reduced cognitive load, simplified workflows, and increased focus ...

Tredence Customer 360 delivers an AI-driven 360-degree view of the customer, connecting first- and third-party data across touchpoints like streaming, gaming, customer service, and commerce media.