Brands are moving from ad-heavy campaigns to influencer-led strategies, where authenticity and expertise drive purchasing behavior and reshape consumer decision-making across multiple industries.

Riskified and Human Security have partnered on a new framework to help e-commerce merchants combat fraud and abuse from ...

Despite strong economic potential, recent research shows many businesses still struggle to adopt AI at scale, especially in e-commerce and revenue operations, where usage remains limited and narrowly ...

Cimulate replaces outdated chatbots with AI shopping assistants that understand context, customer intent, and brand voice — without relying on keywords.

Agentic AI empowers retailers to personalize at scale, but success hinges on demonstrating ROI and mitigating key risks to secure stakeholder buy-in.

Unsolicited packages may signal a brushing scam where your data is used to post fake reviews and inflate a seller’s sales, rankings, and reputation.

Americans may spend nearly 7% of their lives on social media, raising concerns about lost time, attention, and well-being, as well as the need for healthier habits.

Most shoppers are satisfied with AI product recommendations, but a new study shows lingering distrust in AI-driven advice and chatbots for online shopping.

OpenAI is adding specialized shopping features to its ChatGPT chatbot. Some tech watchers see the move as an effort to compete with AI rival Google by creating a better, more personalized experience ...

Coveo’s AI-powered smart search helps retailers drive conversions by improving relevance, personalization, and overall shopper experience.

Wildfire Systems has expanded its e-commerce platform with a branded shopping portal that delivers cashback, personalized deals, and turnkey retail media solutions to power loyalty and rewards ...

Merchants lose billions to fraud every year, but theft estimates are often underestimated. That’s because, as a report released Wednesday pointed out, the actual cost of fraud can be much higher.