Klarna is recruiting a new batch of customer service employees, and the company will now focus on providing "quality" human ...

Expedia offers 24/7 customer support+1-888-844-1781, which is a strong advantage for travellers needing assistance at ...

Generative AI is transforming customer service — but are companies ready? In this episode of Today in Tech, Keith Shaw talks ...

Zurich Insurance Group is using AI in its new customer relationship management system to help agents provide more tailored ...

Colorado Public Utilities Commission report says complaints about Xcel’s customer service are also on the rise.

Generative AI’s use for knowledge management is growing in customer experience programmes, suggesting a new vocation for KM.

Taco Johns of Valley City was named the Number One Taco Johns in the Country for Customer Service and Customer Satisfaction ...

In the evolving world of customer service, organizations are embracing advanced technologies to anticipate and resolve issues before they arise, improving efficiency. This shift is largely driven by ...

The J.D. Power 2025 airline rankings show that JetBlue, Southwest and Delta are among travelers' favorites. But the survey ...

Service Now introduced “the next milestone in its groundbreaking CRM designed to disrupt an industry long dominated by ...

These days every business leader I know recognizes the value of providing an exceptional total customer experience.

Xcel Energy customers are experiencing more power outages for a longer period, according to an investigation by the Colorado ...