AI-driven support systems can operate continuously, assisting customers beyond standard business hours and catering to global ...

Nelson proposed that an after-hours call center be hired to handle campground-related calls made after city staff have gone ...

Managing crisis with technology. Amy Sessions shares how Clearwater’s utility customer service team leverages new tech to ...

Today, the concept of personalization has blended into part of the customer experience. Using a name is barely a personalized ...

While AI’s contributions to this success are undeniable, it’s not a standalone solution. The future of retail customer ...

Meal delivery services give consumers a convenient way to make home-cooked meals by delivering fresh, pre-measured ...

Members of the Jamestown Area Chamber of Commerce Ambassador Committee presented the January Customer Service Award to Sammy ...

The IRS has begun laying off more than 6,000 new and newly promoted employees across the country as part of the push to slash ...

Marvin, a windows and door manufacturer, has promoted Chris Jones to the new role of vice president of customer services. In ...

Internal customer support platforms are moving from platforms like email ticketing systems and chat to channels like Slack, ...

The FCA also found that among the list of things people want to complain about is a poor meal when eating out, being ignored ...