Alpena Power Company claims Michigan's ice storm was an "act of God," not subject to automatic billing credit law.

A Northern Michigan utility company has asked to be waived from a state law that requires billing credits for customers who ...

Donald Kraus has been struggling to cancel his Frontier Internet and claims he's being charged his monthly bill and not a ...

Some businesses closely monitor their customer relationships to identify ways to improve their service and products and to understand how to better meet their needs. The way businesses treat their ...

While both changes were controversial and sparked criticism, it sounds like the latter of those changes was actually in response to customer feedback. Before making the change to assigned seating ...

Why you can trust TechRadar We spend hours testing every product or service we review, so you can be sure you’re buying the best. Find out more about how we test. Amazon WorkSpaces Family is an ...

Many people choose a credit card for its great rewards program or signup bonus. But what they often forget to consider is its customer service. By opting for credit cards with the best customer ...

There’s no doubt about it: investing in B2B customer service is one of the smartest moves a business-facing company can make. If you’re happy to take our word for it without explanation or elaboration ...

“The biggest reason for this is cost.” Some people reported that their new provider gave them better customer service, cellular coverage, call quality, and/or data speed. Thinking of making ...

Freshdesk also integrates a knowledge base and community forum for self-service, which Freddy AI can draw upon to answer customer questions. Algomo is an AI-first customer support platform focused on ...

What Is the Automated Customer Account Transfer Service (ACATS)? The Automated Customer Account Transfer Service (ACATS) facilitates the transfer of securities from one trading account to another ...