Last month, during a panel discussion at the 2015 Consumer Electronics Show (CES), Comcast CEO, Neil Smit, said that Comcast is on the way to a complete customer service turnaround. But don’t ...

In the second year of Comcast's broad customer service overhaul, complaints to Oregon cable regulators are down 25 percent. They've also declined 40 percent since 2014.

Comcast announced that its customer service will now be available in American Sign Language. Getty. Today, on International Day of Disabled Persons, Comcast and Connect Direct launched ASL Now, a ...

The company also says recent investments in customer service, long a blemish on its reputation, have helped. Comcast said Wednesday that it added 89,000 TV customers in the last three months of ...

A Comcast service vehicle is seen parked on July 13, 2015 in San Francisco, California. Nearly 200,000 Xfinity customers nationwide who pay for their phone numbers to remain unlisted or ...

Comcast fields more than a million customer interactions a day, according to the company—unsurprisingly, Comcast’s Internet service division is ranked second-to-last by the American Consumer ...

Comcast has been in the news for its lousy customer service so many times over the past 12 months that the cable/Internet giant has become synonymous.

The latest imposter scam impersonates Xfinity and it’s lately targeting and it is targeting customers with a fake 50 percent off deal.

How is it possible that Comcast’s customer service is so relentlessly terrible? Hint: It’s not because it’s hired a disproportionate number of people who are psychotic. If you look at ...

In a viral TikTok video, a customer berates an Xfinity customer service employee—demanding to speak to a manager via irate screams. It’s no secret that people hate dealing with cable companies ...