We examine three companies who have successfully applied GenAI in customer service alongside the takeaways from their usage.

For now, let these questions serve as a call to action for policymakers: be proactive in crafting AI strategies that are both ...

In January 2025, Taiwan’s coast guard blamed a Cameroon- and Tanzania-flagged vessel crewed by seven Chinese nationals and ...

Beginning in mid-2024, rumors circulated on social media claiming the Safeguard American Voter Eligibility Act, federal ...

One of the biggest mistakes in AI adoption is automating a broken or inefficient process. AI doesn’t fix inefficiencies—it amplifies them at a higher cost. Before selecting an agentic use case, take a ...

Pocket Entertainment's FY25 growth was driven by strong momentum across India, the US, and Europe markets, along with an ...

The Trump administration's proposed reforms to the federal student loan system could significantly alter the landscape for ...

Hamburg was, literally, a dry run for what came later; the aim was to maximise the number of barbecued civilians by, among ...

In an era of 24/7 content demands, shrinking timelines, and increasing pressure to do more with less, AI agents are emerging as the ultimate solution for marketing teams looking to scale. Online ...

Milan-based BizAway, a travel management scale-up, has acquired Barcelona’s Aervio, a travel management company focused on AI solutions for business travel.

Writing is a fundamental aspect of language learning, but the process of grading compositions often proves time-consuming and inconsistent. Teachers ...

Break new ground this Earth Week with unlimited annual access to vital climate tech coverage. This is today's edition of The ...