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The proposed "Keep Call Centers in America Act of 2025" might be a big concern for call center operations in the Philippines.
The call center offers around-the-clock support worldwide, ensuring military families receive assistance with household goods moves regardless of their time zone.
How would it protect consumers? To protect consumers, the bill would mandate that call center workers immediately disclose their physical locations to callers, and disclose whether AI is being used.
The Keep Call Centers in America Act would require a company to disclose when they relocate call center operations overseas and inform callers about AI use.
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