With technology evolving at lightspeed, what will call centers of the future look like? And will we soon be talking to AI ...

Registered call centers in Pakistan have maintained steady growth in export earnings and business expansion, generating over ...

Introduction Small businesses have to be cleverer in the competitive world of today to provide outstanding customer service. Optimizing call center services for small businesses is among the best ...

City Council Chairman Phil Lakin also praised the staff of the 911 Center and thanked the Housing, Homelessness and Mental Health Task Force for its work in helping identify gaps in the system, ...

There aren’t a lot of places, candidly, that you can take a look at 16,000 acres and say, you know, how can we build an ...

Call centers must balance optimizing performance with adherence to strict regulatory requirements-such as those specified in the Telephone Consumer Protection Act (TCPA), Telemarketing Sales Rule (TSR ...

AIDEC Digital, a subsidiary of the AIDEC Group of Companies, has officially launched its state-of-the-art Business Process ...

Boston officials led a wreath-laying ceremony to honor victims, survivors and first responders of the Boston Marathon bombing ...

Discover how using a PBX like 3CX can revolutionize your cloud call center’s functionality, improving efficiency and customer ...

WORCESTER ― Charter Communications will shutter call center operations at its Higgins Street location. The call center employs 174 people at 95 Higgins St., the company said Thursday. The company ...