While surveys provide valuable insights, only a small percentage of customers typically participate, limiting the scope of ...

Over the last two decades, customer expectations have gone through an evolution. In fact, 80% say that experience is just as ...

Artificial intelligence (AI) can be leveraged by hospitality companies to meet or even exceed customers' expectations, ...

The phenomenon of customers systematically making returns is putting a strain on the retail and eCommerce sectors. In Italy, ...

Understanding customer feedback is important to improve products ... It turns unstructured feedback into structured data, providing teams with insights into customer needs and expectations. Idiomatic ...

needs and expectations in the context of the customer-utility relationship. Even given the significant advances of today’s technology and utility markets, many utilities still do not fully understand ...

accepting that customer understanding is a continuous human practice, not a data problem to be solved. Your customers don’t need you to classify their feedback perfectly. They need you to understand ...

Developing a unique customer service voice starts with a clear understanding of your brand identity ... You also need to choose a customer service voice that meets customer needs and expectations.

As global supply chain issues continue to bite many small businesses, Shopify’s Managing Director, APAC, Shaun Broughton, says there are still a few surefire ways to meet and exceed your customers’ ...

His work has helped businesses test their software faster, understand customer needs better, and make data-driven decisions that lead to growth. One of the biggest challenges for companies today ...