Emotional intelligence has long been recognized as a fundamental aspect of effective customer service. Human agents rely on empathy and tone modulation to build trust, manage frustration, and enhance ...

Grounded in polyvagal theory, explore how emotions emerge, why they fluctuate, and how we can cultivate emotional ...

Every choice you make either builds or breaks trust. Choose actions that reinforce the idea that they can rely on you again.

Facial expression recognition (FER) has been widely used in healthcare, assistive technologies, and emotion-aware AI systems, ...

A mental health nurse working with young people in the Black Country is calling on local people to volunteer to make ...

Being a consistent and trustworthy leader can help you build a stronger team and allow them to thrive, regardless of the ...

A withdrawal may occur when a leader chooses to undermine the ability of their team and constantly micromanages them.

Distrust of everything from institutions to people closest to you takes a serious toll on health and happiness. Here’s how to find a way back.

It’s time to name what’s happening. According to Psychology Today, trust issues often stem from deep-seated fear and past wounds, not reality. When you acknowledge them, you take the first step in ...

As a recent Gallup survey pointed out, only 21 percent of U.S. employees strongly agree that they trust the leadership of their organization.

Build trust and credibility at work with these 10 essential phrases. Improve communication, foster teamwork, and create a ...