The National Highway Traffic Safety Administration probe focuses on incidents involving the automaker's self-driving ...

Tesla now thinks that customer feedback is valuable, announcing new ways to get in touch and gather feature requests using a ...

Tesla is quietly walking back one of the more polarizing changes it introduced with the updated Model 3 Highland.

Elon Musk has personally intervened after his company initially failed to assist a loyal Tesla customer in dealing with a ...

Tesla is already making other customer-facing changes in anticipation. In June, it revealed that it’s building 100 new service centers, a big jump from the 150 it currently has.

Elon Musk Working To Improve Tesla Service, Says Customers Should Be Paid For Rescheduled Appointments Elon Musk says Tesla is working to establish same-day servicing for 50% of customer complaints ...

Poor customer service could tarnish Tesla and Starlink's reputation and growth over time, experts say. Musk's persona might also mean consumers judge his brands more harshly than competitors.

Tesla is doubling down on its customer service efforts as it ramps up production for the new Model 3. Jon McNeill, Tesla's president of sales and services, said owners can now escalate their ...