Telstra has paid a penalty and committed to an independent review after it mistakenly disconnected an emergency call support service used by people with speech and hearing impairments.

Australia’s biggest telco failed to provide emergency call service for a period of time last year during a software upgrade, ...

Telstra CEO Vicki Brady defends claim the telco provides 3 million square kilometres of coverage without using an external ...

Telstra has announced new business internet plans and pricing changes, as Vodafone alleges "misleading" mobile coverage claims.

If you’re not happy the NBN has hiked prices again, the government-owned telco encourages you to shop around. So that’s what I ...

Telstra currently charges the $2.75 fee to customers who pay their bills in person at an Australia Post or Telstra store, along with customers who pay using a cheque through the mail. A Telstra ...

FILE PHOTO: A woman walks past a Telstra store in Sydney's CBD in Sydney, Australia, July 3, 2024. REUTERS/Jaimi Joy/File Photo Australia's top telecom firm Telstra Group posted nearly a 16% drop ...

Those who live in regional areas or are over 80 years old may have difficulties accessing a physical Telstra store in order to make the switch. Telstra has identified these customers as those who ...

Australia’s largest telecommunications provider, Telstra, announced Tuesday that 2,800 jobs—9 percent of the workforce—would be slashed by the end of the year. The first to go, in July, will ...

Comparing Telstra’s NBN 50 plan against some of our ... it's almost a no-brainer to shop around for a better deal on your NBN 250 plan. Lucy Scotting is a digital content writer for Tom ...

One customer, who sought help in-person at a Telstra retail store, said it felt like she was in a mobile data “dead spot”. There are extensive outages across Telstra’s 4G network.