The business landscape of today is very competitive, where customer experience reigns supreme, with it being one of the key ...

House of Quality is a summary diagram that is used as part of a structured approach to transform your voice of customer ...

A memorial service was held today (January 31) in honour of civil rights pioneer and Bristol icon Dr Paul Stephenson. Dr Stephenson, who was one of the three leaders behind the Bristol Bus Boycott ...

Service quality standards are the minimum requirements or specifications that your service must meet or exceed to satisfy your customers. They are usually based on customer needs, expectations ...

Traditionally, scaling customer service alongside business growth has been a tricky balance to strike. To meet rising demand, the only real option was to add more and more head count to your support ...

Retail giant Amazon, online fast-fashion retailer Shein and confectionary brand Ghirardelli Chocolate are among the 600 companies recognized for offering the best customer service in America ...

Bishop David Abioye, the retired first vice president of Winners Chapel, has got the internet buzzing with his recent Facebook post The preacher released lovely pictures from his Sunday service, which ...

Pic: Reuters After the intimate prayer service, incoming vice president JD Vance met outgoing VP Kamala Harris with their respective partners at the White House. The Trumps headed to tea with the ...