Wegman’s and Sam’s Club tied for the second-highest score in the new retail survey. The Sam’s Club score was unchanged from last year. Trader Joe’s and Publix tied for the highest score at 84.

“To stay ahead in a highly dynamic market, retailers are actively considering how AI can help them meet evolving customer preferences, address labor shortages and drive sustainability efforts,” said ...

For many retailers, supply chain optimization and employing efficient in-store strategies are key in developing a streamlined purchasing process. Although optimizing the shopping experience is ...

About 45% of retailers plan to use artificial intelligence technology within the next three years to improve customer experiences, according to the Boston Retail Partners 2017 Customer Experience ...

The 2019 Retail C-Suite Viewpoint Survey in collaboration with Microsoft, conducted by retail research firm Incisiv, finds that while retailers plan to expand fulfillment options and offer ...

Mazda dealers want customer survey rule revision March 28, 2016 01:00 AM Jamie LaReau Mazda MX-5 Miata ...